Case Study - Louise's story

Name: Louise

Age: 34

Occupation: Director of a PR Agency

Situation: From the UK. She regularly travels to New York on business – and her latest trip didn't start as planned

How Louise's Platinum Card made a difference

Poise. Confidence. Elegance. They go hand in hand with a well-made suit. Lucky for Louise, then, that the Platinum Concierge team was able to find one for her at such late notice.

Yesterday was a long day. A delayed flight – and four hours stuck in Heathrow.

• As a Priority Pass Member (thanks to her Platinum Cardmembership), Louise could relax in the peace and quiet of a VIP airport lounge. She spent the time running through her presentation and enjoying complimentary refreshments
• When she arrived in New York, Louise discovered that her luggage had been lost in transit. The travel insurance that comes with a Platinum card would cover the cost of replacements. But the stores were closing and she didn’t plan to present in jeans
• One call to the Platinum Concierge team was all it took. They were able to find a selection of fine suits by some of Louise's favourite shops. They had them delivered by courier to Louise's hotel for her to try

Louise regularly travels to New York on business. Her US Dollar International Currency Platinum Card is a convenient way to pay for things while she’s there.

But sometimes, it’s the extras that come with the Platinum card that really make the difference.